ALM102 The New Service Desk for Incident and Problem Management in SAP Solution Manager 7.1
IT Service Management (ITSM) and Application Lifecycle Management (ALM) are key elements for efficient and effective solution operations. So far, they are supported by two solutions from SAP: SAP CRM and SAP Solution Manager. With the release of SAP Solution Manager 7.1, SAP plans to embed both elements in one platform, which facilitates integrated and scalable IT management. Learn how the latest SAP CRM 7.0 ITSM processes will be integrated into the SAP Solution Manager environment, and how the integration into other proven ALM-processes, such as change control management, test management and solution implementation, helps accelerate resolution times and increase process quality.