ALM217 Run IT as a Business with SAP ERP for IT
Evolving from SAP Solution Manager to Application Lifecycle Management to SAP ERP for IT, customers have invested heavily in Enterprise Resource Planning to standardize and automate business processes. IT itself also needs to follow standardized processes as they are described in industry standards such as ITIL, Prince2, and others. While customers have invested heavily in automating the business processes, the processes of IT are often not yet automated and even mature customers run on a zoo of IT tools which have been integrated only to some degree with a significant effort by customer IT. For customers that have highly standardized on the SAP Business Suite to automate their business processes, it is obvious to use that same software also to automate the IT processes. The idea is to have Enterprise Resource Planning for IT from SAP.