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SAP Customer Relationship Management

SAP Value Lifecycle Manager - Tools Available to Customers to Help Build CRM Business Cases

Amit Duvedi, Value Engineer, from the June 2009 CRM CVN Meeting. Mr Duvedi discusses tools available to customers to help build CRM business cases such as Value Lifecycle Manager (VLM), Benchmarking, and Value Academy

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Duration: 23:11:20

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