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SAP Solution Manager - Service Desk Interface (SMG-SDI)

"Certification for this integration scenario with the most recent version of SAP solutions is available only upon request, if SAP resources are available. Please contact or for more information."

Note: For a list of already certified integrations for this integration scenario please visit the SAP Application Development partner directory and use the search functions in the tab "solution".

Getting Started

The SAP Integration and Certification Center (SAP ICC) highly recommends that ISVs and partners, who are interested in certifying an integration of their product with SAP solutions, begin with our page Getting Started with Integration and Certification that explains the SAP ICC services and describes the process how to obtain them. This page helps you select the correct integration scenario and contains technical information, streaming media presentations, step-by-step guides, and much more.

Technical Documentation

SAP Solution Manager 4.0
SMG-SDI was introduced as a certifiable interface in this release.
For more information, see: SAP Solution Manager 4.0 Service Desk WebService API
In addition to the technical interface specifications below, please also refer to the applicable SAP Solution Manager Ready integration criteria.

Test System Recommendation from ICC

SAP offers a variety of SAP NetWeaver and/or SAP ECC licensed installation packages depending on the scope of your current and future implementations. Please visit the SAP Partner Portal to get more details of the package options: --->Software Access--->SAP Software for Partners
Description about available test system options:
Read SAP ICC consultant Martin Vierling's blog about Integrating to SAP Solutions - Test System Opportunities for independent Software Vendors, where you can find the options of hosted SAP Test Systems and recommendations, if the hosted test system option is suitable for your certification.

Benefits of Certification

Customers using SAP-certified solutions in their SAP environment, as well as the ISVs and partners offering these, experience great benefits such as shorter implementation times, technical enablement, and marketing assets that certification provides.

Please visit the 'Certification Benefits overview page' for more information.

  • After successful certification testing the ISV solution can be advertised with the following logo:
  • This Certification Scenario is "SAP Solution Manager Ready".

Important Links:
This is the central homepage for SAP NetWeaver capabilities on SDN.

SAP Training and Help:

Please refer to SAP Education.

ICC Webinar: You are invited to join our introductory webinars - hosted by the SAP Integration and Certification Center in regular intervals. For a schedule and recordings got to the page "SAP Integration and Certification Webinar Series".

Apply for ICC Services right away - please fill in the SAP ICC online application form.

SAP Application Development partner directory: The certified solution is listed in our SAP Application Development partner directory.

Back to ICC Homepage.

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