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SAP SuccessFactors - Implementation Tips & Tricks from Support

Dear Community,

We, the Cloud Product Support team, are currently working on an initiative to provide you, our partners, with a comprehensive one stop shop for resources and information sources that you can use for your learning, training, and implementation needs.

The aim is to centralize the available content that is already out there for you and also help you by creating Knowledge Articles that cover the most common support issues encountered during implementations and Go-live.

Please use the below links to access the section you need help with.

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We, the Cloud Product Support team, are currently working on an initiative to provide you, our partners, with a comprehensive one stop shop for resources and information sources that you can use for your learning, training, and implementation needs.

The aim is to centralize the available content that is already out there for you and also help you by creating Knowledge Articles that cover the most common support issues encountered during implementations and Go-live.

Please use the below links to access the SAP SuccessFactors Product that you would like to review: (WORK IN PROGRESS)

 


    • Meet the expert recordings

      We have grouped these assets into a set of objectives to support our customers in different areas of planning, building, extending, maintaining and monitoring their Cloud Solution.

      For ease of use and navigation we have placed all our Meet The Expert recordings on one page.

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  • Best Practices:

    • SuccessFactors – Useful Resources and Document. (one of our favorites !!)
      This is a collection of the most useful SuccessFactors resources: (360+) documents, blogs, reports, and videos. This includes links that will cover an introduction to SuccessFactors, the acquisition by SAP, SAP's strategy, the SuccessFactors HCM suite, integration, and other related documents and resources. It is also recommended to join the SAP and SuccessFactors group on LinkedIn or on Google Plus, as this is the leading community for the latest and greatest information on SuccessFactors
    • Service Marketplace: SAP Best Practices & SAP Rapid Deployment Solutions
      Rapid-deployment solutions describe best business practices and best implementation practices for a wide range of SAP software. They are published as packages with assets covering solution design and configuration and, if applicable, configuration templates that you can use in your system.
    • SAP Notes related to the Rapid Deployment Solutions (SAP Notes : Search for “SAP SuccessFactors rapid-deployment”)

      2011015 - SAP SuccessFactors Employee Central rapid-deployment solution

      2191040 - SAP SuccessFactors Recruiting rapid-deployment solution V3

      2116972 - SAP SuccessFactors Compensation rapid-deployment solution V2

      2181444 - SAP SuccessFactors Succession & Development rapid-deployment solution V1

      2237719 - SAP SuccessFactors Align & Perform rapid-deployment solution V2

      2022533 - SuccessFactors Employee Central Integration to SAP ERP rapid-deployment solution

      1791185 - Rapid data migration to cloud solutions from SAP

      1837880 - SAP ERP HCM Integration to SuccessFactors RDS

    • SAP DemoStore
      The demo store is a tool that allows you to find and play demos that relate to a specific topic / module. An SAP login is required.
      • Use keywords to search for demos that relate to the product you are interested in. For example you can search for “SF” or “SuccessFactors”
      • Once you have a demo that suits your search, you can click the link to go into the demo specific section.
      • Once you have launched the demo playback you will be able to choose whether to have it play in one of the following modes:
        Automatic: The tool will play the demo back automatically
        Guided: The tool will ask you to perform the actions to progress through the demo, with prompts to help you.

        Free presentation: The tool will let you perform all clicks without providing any assistance prompts

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  • Guides (Product & implementation)


    • Partner Edge: 
        • Solution Overview videos
          Access the playlist to the the latest solution videos spanning across the SAP SuccessFactors HCM Suite! Includes videos on HCM Suite Overview, Employee Central (Overview, Payroll),Talent Management Suite, Performance & Goals Overview, Continuous Performance Management, and many more..
        • Solution Architecture Handbooks:
          These extensive Level 1 – 3 Handbooks describe the SAP SuccessFactors Solution Architecture covering platform, data, application and process integration points across all platforms and applications within the SAP SuccessFactors Suite, other SAP products and 3rd party partner integrations.
        • Features and Capabilities information:
          You will be able to find information in relation to each module. The information provided is varied. For example depending on the module you could have Solution Briefs, Videos, Statements of Direction, Pitch Decks, Best Practices, Whitepapers, FAQ documents, etc..

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  • Community:
    • Sap Community Network. Just in case you didn't find this page via the SCN community directly, click here to access the AP ERP Human Capital Management (SAP ERP HCM) community on the SCN, where you will find more about the SAP SuccessFactors related products.

        • Successfactors community. You will need to register to join.
          1. Click on the link to Register.

          2. Complete the Registration Form:

            • Enter the required registration fields, including business email address, your password, company name, country and industry.

            • Check the box to accept the terms of service and click Register at the bottom of the page.

          3. View the verification code which was sent to your business email address in an email titled Your SuccessFactors Application Account Verification Code. If you don’t receive the email please check your junk mail.

          4. Enter the verification code into the pop up window.

          5. If successful, you will be sent your community username which you can use along with the password you set previously to log into the Customer Community!

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  • Availability, and Outage Communications:
    • Service status dashboard:
      This page is used to monitor SuccessFactors Datacenter availability. This show the current status real time but also provide the service history for each datacenter. When the service is interrupted on a datacenter, a detailed explanation on the Incident and issue should be available, showing by database or Product or specific service like SFTP
    • Outage notifications:
      If you wish to have an S-User setup to receive outage notifications this can be done by your customer's cloud admin.
      See KBA 2115584 - How to get added to (or removed from) notifications for downtime, outages, data center maintenance, release info, and Admin Compass emails - SuccessFactors

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  • Support Tools:
    • ONE Support Launchpad:
      The SAP ONE Support Launchpad is an integrated, customizable single access point to support tools and applications.

      Key benefits:

      A single entry point and consistent experience for support in administering all SAP solutions

      A personalized tile-based user interface, displaying applications, real-time key performance indicators, and actions specific to each user

      Improved search functionality for easier access to support resources

    • HCM Cloud Partner Services Portal:
      • Support section:

        Partner Cloud Operations Support – Includes the following tools to help support you in your day to day implementation processes:

        • Pre Go-Live and Implementation Customer Issues related to Operations

        • Onboarding Partners to SuccessFactors tools

        • Provisioning for Trained Consultants

        • Requesting a Sales Demo

        • Additional Tool Requests and Support

        Q&A Discussion Boards – Links to various resources such as Discussion boards/forums, Product Admin/Implementation Handbooks, and the SCN community. Please note that the discussion boards will be sunset by the end of Q2 2016 and replaced with Partner Edge.

        Contact Us – How to contact Operations Support or Product Support

      • Administration section:

        Partner Consultants can leverage many resources and templates from the SAP-SuccessFactors team. This page includes two key document libraries for Consultants.

        1. Project Dashboard - The project dashboard comprises an audit of individual customer project implementation status. This is assembled from a log of all Partner requests through the Partner Portal including Provisioning Requests, Customer Access Requests, Data Center Environment Requests, etc. It also includes any entries by the Partner of individual project health and status

        2. System Admin - This site is designed to provide quick utilities for administration of the Partner Portal. Currently only roll-ups of the operations lists have been created but more roll-ups of other lists and libraries can be added here

    • Enterprise support portal
    • PartnerEdge:

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