How to Best Report Performance Issues
For processing performance related concerns and to start with our analysis we need the following information to be provided by you:
Information Level 1:
- Time frame when problem happened (by example, 01/18/2016 from 9AM to 3PM):
- Time zone of user with performance problem (by example, CET):
- Brief description of problem: a) Are all the screens and user interactions in the system are slow YES/NO?: b) For specific screen problems (by example, Open Account):
If we are not able to find the issue then we may request the below information.
Information Level 2:
- Is this a problem always reproducible or it is random?
- Always Is there any pattern where this problem happens? Example : Every day from 3-4PM
- Describe in detail how to reproduce the problem? Example : Open Sales Quote 234556
- Describe the time that is taking for scenarios where performance problem is happening, this can be done with stop watch. Example :Open Sales Quote 234556 takes 15 seconds
- Provide User ID(s) who experience the problem? Example: msamuel and jsmith
- Is this problem only happening in specific browser? Example : IE9 only
- Have you tried any other browser? NO
- Is this problem happening from mobile application? NO
- Provide details of browser or mobile application version being user. Problem happens on IE 9.8234.234.2
Thank you very much.