How to avoid/solve 20% of your Webi Incidents ! - WIS 30270 error

WIS 30270 is such a generic error message in Web Intelligence's world. This error could be caused by several root causes that require different approaches for a fast and efficient solution.

An internal error occurred while calling the {api_name} API. (WIS 30270)

Cause

Information about the document or the data source is invalid or not available.

The following table provides information about each of the APIs that you may see named in the {api_name} error message field:

What should you check?

1. Your BusinessObjects administrator can trace the problem that caused the error by activating the tracking and verifying the trace associated with the API.

2. For information on how to trace system activity, see the SAP BusinessObjects Enterprise Administrator's Guide.

Scroll down until Security Information. Here you can find the SAP BusinessObjects Enterprise Administrator's Guides of appropriate Support Packages.

3. Please visit “Approaches to Error WIS 30270 troubleshooting” SAP wiki page to find a possible solution for this error message.

Helpful SAP KBAs:

If you have version BO XI 3.1:

• 1435954 - An Internal error occurred while calling 'GetMap' API ERR_WIS_30270 when report is refreshed after one of the nodes in clustered WAS goes down
• 2112646 - An internal error occurred while calling getDocumentInfoMDP (Error: ERR_WIS_30270)

If you have version BI 4.x:

• 1903739 - "An internal error occurred while calling 'processDPCommandsEx' API. (Error: ERR_WIS_30270)" while clicking Design or Structure only button in DHTML mode viewer
• 1945671 - Web Intelligence Process Server restarts or errors when report using filter is refreshed multiple times: “An internal error occurred while calling processDPCommandsEx API. (Error: ERR_WIS_30270)”
• 1705374 - Deleting a header row manually and adding a new column to a table in Web Intelligence produces an error "An internal error occurred while calling 'submitReport' API. (Error: ERR_WIS_30270)"
• 1942262 - Error "an internal error occurred while calling 'processDPCommandsEx' API. (Error: ERR_WIS_30270) (WIS 30270)" when refreshing a Web Intelligence report using objects associated with custom lov in IDT

How to become more professional?

• Visit „Troubleshooting by Scenario” wiki page to get more troubleshooting tips: http://wiki.scn.sap.com/wiki/display/BOBJ/Troubleshooting+by+Scenario

See also:

• SAP Help Portal
• SAP KBA 1323216 - Where are the installation guides, what's new, fixed issues, deployment guides for SAP Analytics products?
• Search for “an internal error occurred wis 30270” on SAP Note & Knowledge Base Article Search page: https://support.sap.com/notes