How-to Store IDs for external Objects in Technical Resources
Integration of technical systems with Sales and Order Management in SAP CRM is a common challenge for customers. Often services in technical systems need to be activated on contract creation. Later in the contract lifecycle these services might have to be changed or deactivated, e.g. when the contract ends. Therefore it might be necessary to store the ID of such a service in the contract. This tutorial describes how you can leverage the features availabe with CRM 7.0 EHP3 SP7 to store such IDs in technical resources.