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SAP Business ByDesign

Restore Point

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What is a Restore Point  ?

A restore point is a snapshot of your solution data that is saved at a specific point in time. If a problem occurs, you can request that your data is restored to this point in time

More likely to put up in laymen terms it is like a roll back of the system and its configurations to an earlier saved time.

Actions on Restore points :

1) Request a Restore Point
2) Request Restore from Restore Point


                                                                                            Request a Restore Point

What is Request a Restore Point ?

This is a Phase where you decide to take a back up of the systems solution data for further usage later.

What Happens While you Request a Restore Point ?

All the systems solution data till that specified date will be saved.

Why is a  Request a Restore Point  important ?

It is Important for the users to have a back up of the configuration at any point of time , as it will be helpful in quick usage. Concept of Reuse and Rebuild


Pre Requisites :

1) 4 Hours Downtime Window (Outside the Contractual Maintenance Period)
2) System URL

Process :

To request a restore point, create an incident. Click Report Incident in the Help Center and provide the following information in the ticket:

•Request restore point
•Customer name
•Customer number (Business Partner Number)
•Source tenant ID or URL
•Requested downtime of source tenant: Start time, start date
•Requestor (SAP Project Manager / Advocate)

Important Points to Note :

1) Any activities completed in your production system after you requested the restore point are overwritten when you restore your data. You have to complete these activities again.

2) You have to stop working on activities that you want to be able to restore, until after you have received the confirmation email. This way, this mail serves as a clear marker of the status that your system will be restored to.

What Happens After the Request is made via incident ?
You ( IT Contact/ any requested user ,if specifically email Id is mentioned) will receive a confirmation email with a Restore Point ID once the restore point was created successfully. You need this ID when you request that your data is restored. A restore point expires after 14 days.

                                                                                   Request Restore from Restore Point

What is Request Restore from Restore Point ?

One you Request a Restore Point , if you want to re use the same , it is called Request Restore from Restore Point

What Happens While you Request a Restore Point ?

The System will be restored to a past date where the "Restore point creation was requested" earlier.

Pre requisites:

1) Restore Point ID

Process :

Click Report Incident in the Help Center and provide the following information in the ticket:

•Customer name
•Customer number (Business Partner Number)
•Tenant ID or URL which shall be restored
•Restore Point ID
•Restore start date/time
•Requestor (SAP Project Manager / Advocate)

What happens after the Request is Made ?

You ( IT Contact / any requested user ,if specifically email Id is mentioned)will receive a confirmation email when your production system has been restored to the status your system had when the restore point was created.

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