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Netbase Integration : Troubleshoot Guide

Issue : Netbase content is not getting extracted


Symptom: Extraction Error log show 500 Error


Resolution: Upload certificates into the system


Check if the default Certificate exists

- Go to Administrator Work Center -->  Edit Certificate Trust List

- Check if default certificate exists [ Digi Cert ]

- If these certificates are missing - Download from

  -open - https://api.netbase.com


- Click on Certificate Icon --> Certificate Information



- Select DigiCert/ DigiCert SHA2 and Click on view certificate

- Download both Digicert and DigiCert SHA Certificate


- Choose Base 64 encoding

- Upload the certificate to C4C


This resolves the 500 error











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