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SAP Contact Center, cloud edition

SAP Contact Center 7.0 SP7 hotfixes

Here SAP Contact Center support team is posting an update when a new hotfix is released for SAP Contact Center 7 SP7 release. Please note that the official information will always be on SAP Market Place. The purpose of this document is to help you follow up what have been released.

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To keep this clean and tidy we ask you to avoid posting questions to this discussion. If you have any questions or concerns related to hotfix content please create a new customer incident under CRM-CCI or raise a new discussion to SAP Contact Center SCN pages.

Hotfix #SAP NoteAffected componentsRemarks
7.0.7.01902610SP7 Release Notes, Hotfix links
7.0.7.12039495CDT
7.0.7.22041823AS
7.0.7.32047955CDNote! *1
7.0.7.42049018OII
7.0.7.52061320Web
7.0.7.62069110AS
7.0.7.72072053Monitoring
7.0.7.82077907SIP
7.0.7.92080598AS, Web
7.0.7.102081245CD
7.0.7.112081247H323
7.0.7.122103781ASStrongly recommended!
7.0.7.132103792CEM
7.0.7.142122309Web
7.0.7.152138249AS, WebStrongly recommended!
7.0.7.162143300Email Sender
7.0.7.172143339OII
7.0.7.182172435CEM
7.0.7.192172462AS. Web
7.0.7.202179261CD
7.0.7.212225894Reporting
7.0.7.222225899AS, WEBStrongly recommended!
7.0.7.232254784AS, WEBReplaces #22 *2
7.0.7.242260856CEM, DB
7.0.7.252277403AS, CEM, Chat, SMS, WEBStrongly recommended!

// Direct links to the released hotfix notes available via the SP note 1902610 //

*1 - Recommendation is to use 7.0.7.10
*2 - The hotfix 7.0.7.23 replaces 7.0.7.22. In 22 there is few places where deadlock could still happen. In 23 those are fixed.


Short FAQ:

Q: Where I can find document how to install a hotfix?
A: In a hotfix note you can find instructions in solution chapter. In the Operation Guide instructions can be found from chapter 6.1 Installing Support Packages and Hotfixes.

Q: What hotfixes should I install? Should I install all or can I select the one customer is needing?
A: Because of depencies between hotfixies you should install all available hotfixies. We are not able to support incompletely updated systems.

Q: Is there a sample how to install a hotfix?
A: Yes, you can find an example in SAP CCtr Advanced Training Configuration Part 2, chaper Adding hotfix. The document can found from SAP Market Place.

Q: From where to find SAP Contact Center trainings?
A: Trainings can be found from http://training.sap.com , search for a WFIBC*