SAP Contact Center 7.0 SP7 hotfixes
Here SAP Contact Center support team is posting an update when a new hotfix is released for SAP Contact Center 7 SP7 release. Please note that the official information will always be on SAP Market Place. The purpose of this document is to help you follow up what have been released.
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To keep this clean and tidy we ask you to avoid posting questions to this discussion. If you have any questions or concerns related to hotfix content please create a new customer incident under CRM-CCI or raise a new discussion to SAP Contact Center SCN pages.
|Hotfix #||SAP Note||Affected components||Remarks|
|18.104.22.168||1902610||SP7 Release Notes, Hotfix links|
|22.214.171.124||2138249||AS, Web||Strongly recommended!|
|126.96.36.199||2225899||AS, WEB||Strongly recommended!|
|188.8.131.52||2254784||AS, WEB||Replaces #22 *2|
|184.108.40.206||2277403||AS, CEM, Chat, SMS, WEB||Strongly recommended!|
// Direct links to the released hotfix notes available via the SP note 1902610 //
*1 - Recommendation is to use 220.127.116.11
*2 - The hotfix 18.104.22.168 replaces 22.214.171.124. In 22 there is few places where deadlock could still happen. In 23 those are fixed.
Q: Where I can find document how to install a hotfix?
A: In a hotfix note you can find instructions in solution chapter. In the Operation Guide instructions can be found from chapter 6.1 Installing Support Packages and Hotfixes.
Q: What hotfixes should I install? Should I install all or can I select the one customer is needing?
A: Because of depencies between hotfixies you should install all available hotfixies. We are not able to support incompletely updated systems.
Q: Is there a sample how to install a hotfix?
A: Yes, you can find an example in SAP CCtr Advanced Training Configuration Part 2, chaper Adding hotfix. The document can found from SAP Market Place.
Q: From where to find SAP Contact Center trainings?
A: Trainings can be found from http://training.sap.com , search for a WFIBC*