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Internet Explorer Settings for ByDesign / C4C / C4TE

1) Clear the web browser's cache, cookies, and history:

1.1) From the Safety menu at the upper right corner, click Delete Browsing History or press Ctrl+Shift+Delete.

1.2) Deselect Preserve Favorites website data. Select Temporary Internet files, Cookies, and History or if it is possible, select all options except the first one.

1.3) Click Delete.

2) Clear the Silverlight application memory (it is needed only if you have logged on to ByD/C4C/C4TE with Silverlight client):

2.1) Right click anywhere on the ByD/C4C/C4TE page or type in the “Search” box of Windows “Silverlight”.

2.2) Click on Silverlight.

2.3) A pop up open where you can choose “Application Storage Tab” and clear the memory by clicking on the button which is on the bottom right side of the screen labeled "Delete all".

2.4) Make sure you have installed the latest Silverlight version available in the following link:

3) Internet Explorer Settings:

Please change your Browser settings according to the following

  • Allow Pop Ups for ByD/C4C/C4TE URLs
    -> Tools -> Pop-up Blocker -> Pop-up Blocker Settings.






  • Enable HTTP compression
    • The browser should be configured to use HTTP 1.1, both for connections in general and for connections through a proxy
      -> Tools -> Internet Options
  • Ensure Browser caching
    • The user interface of the cloud solution may react more quickly if you disable the “Do not save encrypted pages to disk” setting. Deselect option “Do not save encrypted pages to disk” and Deselect option “Empty Temporary Internet Files folder when browser is closed”
      -> Tools -> Internet Options -> Advanced
  • Deselect “Show friendly HTTP error messages”
    -> Tools -> Internet Options -> Advanced

  • Add ByD/C4C/C4TE URL to trusted sites
    -> Tools -> Internet Options -> Security -> Trusted Sites -> Sites
    Please add the following URLs to the Trusted Sites:
    (uncheck “Require server verification https for all sites in this zone” checkbox)
  • Enable “Automatic prompting for file downloads” for the Trusted Sites Zone and Enable “File Download”
    -> Tools -> Internet Options -> Security -> Trusted Sites -> Custom Level
  • Disable “Enable Protected Mode”
    -> Tools -> Internet Options -> Security -> Trusted Sites
  • Additional Settings for Internet Explorer
  • Use 100% of resolution in the Internet Explorer.
    • Otherwise you can face some issues when previewing some PDF form template via Easy Form Editor, and other issues in some specific screens.


  • Please change your Browser settings according to the following:
    • Internet options -> Security -> Trusted Sites Zone -> Custom Level -> ActiveX controls and plug-ins:
      • Download signed ActiveX controls: Prompt
      • Run ActiveX controls and plug-ins: Enable
      • Enable ‘Display Video animation on a webpage….’ (Internet Explorer 11)


  • Internet options -> Security -> Trusted Sites Zone -> Custom Level -> Miscellaneous:
    • Display mixed content: Enable
  • Advanced tab
    -> Tools -> Internet Options -> Advanced
    • Multimedia section
      • Enable “Play animations in webpages”
      • Security section [note, some items are in 64bit IE 11 only]
        • Disable “Enable 64b-it processes for Enhanced Protected Mode” [64bit only]
        • Disable “Enhanced Protected Mode” [64bit only]
        • Disable “Enable Smart Screen Filter”

4) If the issue is still occurring even after the steps 1, 2 and 3 have been performed; please check if you can reset the Internet Explorer to default configuration as per the link below. Please be aware that this action should be aligned with IT department of your company because when you reset Internet Explorer settings, all add-ons and customizations are deleted, and you basically start with a fresh version of Internet Explorer.

The settings described in the steps 1, 2 and 3 have to be reconfigured again after resetting IE settings (step 4).

How to reset Internet Explorer settings:

5) Here are a few things to try if Internet Explorer is still having problems.

IE 11 for WIN 7:

IE 10:

IE 10 for WIN 7:

IE 9:


Cristiano Rosa

Former Member

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