Skip to Content
SAP Cloud for Customer add-ins

How to create Business Users in SAP Cloud for Customer (Service Agent)

Tags:

There are two ways to Create a Business User on SAP Cloud for Customer, via Employees or via Service Agents , doing the following steps:

  1. Log in the System on Silverlight Client;
  2. Business Partners Workcenter;
  3. Service Agents View;
  4. New > Service Agent;
  5. Fill in all the relevant information - Let's say the name is USER;
  6. Save;
  7. After saving the option "Request User" will be available;
  8. Request User;
  9. Application and User Management Workcenter;
  10. User and Access Management Workcenter;
  11. Business Users Sub-View;
  12. Here, you can search for the user that was just requested "USER";
  13. Edit > Attributes;
  14. On Attributes, you can select the basic information about the user like: Email address, company, manager, the user ID and more important, you can Generate Password on Actions > Generate Password;
  15. This password will be the initial one for this user and it will be changed in the first login.
  16. Edit > Access Rights;
  17. Here you can select the Workcenters and Views the user will have access to, as well as further access restrictions that can be based on the Organizational Unit the user is located, per example.

It can also be done in HTML5 after the 1502 Release of Cloud for Customer:

  1. Log in the system on HTML5 Client;
  2. (Beta) Administration Workcnter;
  3. Security and Compliance View;
  4. Service Agents Sub-View;
  5. New > Service Agent;
  6. Fill in all the relevant information - Let's say the name is USER;
  7. Save;
  8. After saving the option "Request User" will be available;
  9. Request User;
  10. Back to (Beta Administrator) > Security and Compliance;
  11. Business Users;
  12. Here, you can search for the user that was just requested "USER";
  13. Edit > Attributes;
  14. On Attributes, you can select the basic information about the user like: Email address, company, manager, the user ID and more important, you can Generate Password on Actions > Generate Password;
  15. This password will be the initial one for this user and it will be changed in the first login.
  16. Edit > Access Rights;
  17. Here you can select the Workcenters and Views the user will have access to, as well as further access restrictions that can be based on the Organizational Unit the user is located, per example.

Related Case Documetnts:

1700232 - Is it Possible to Delete an Employee and its Respective Business User?

1868722 - Unable to restrict business users for some org unit in Accounts view.

1952658 - Define Rules For Lead Assignment View Missing Under Administrator

See Also:

http://scn.sap.com/docs/DOC-62770

Best Regards,
Felipe Fraga