Central Document - Cloud for Customer
Tags:
This document has the intention to provide basic guides as well as basic troubleshooting regarding the SAP Cloud for Customer system. It helps to speed up the incidents' solutions and helps customer to reach answers faster.
Sections:
1- Incidents.
2- Guides.
3 - Common Issues.
4 - Cross Topics.
1- Incidents
Everything you need to know about incidents can be found at - http://scn.sap.com/docs/DOC-62906
And at - http://scn.sap.com/docs/DOC-63642
2- Guides
How to create Business Users in SAP Cloud for Customer (Service Agent) - http://scn.sap.com/docs/DOC-62906
How to create Business Users in SAP Cloud for Customer (Employee) - http://scn.sap.com/docs/DOC-62770
How to use certificates to logon to C4C system - http://scn.sap.com/docs/DOC-62814
How to configure workflow rules to update business fields or trigger business action - http://scn.sap.com/docs/DOC-62798
How to set fields as Mandatory on SAP Cloud for Customer: http://scn.sap.com/docs/DOC-63243
How to Check Party Determinations on SAP Cloud for Customer - http://scn.sap.com/docs/DOC-63003
How to Configure Single Sign-On (SSO) forĀ SAP Cloud for Customer Using SAP Cloud Identity Service - http://scn.sap.com/docs/DOC-63800
The Edit Layout Functionality - http://scn.sap.com/docs/DOC-66853
3 -Common Issues
Adapt if not correct or Open an Incident - Error message - http://scn.sap.com/docs/DOC-62870
Filtering documents by Country - http://scn.sap.com/docs/DOC-63247
You are Unable to create Employees Since the New button is Disabled - http://scn.sap.com/docs/DOC-63105
Generic Data Shown in Report - http://scn.sap.com/docs/DOC-63266
Significance of Work Center "People" - http://scn.sap.com/docs/DOC-63265
You cannot find any employees using the letter "@" inside the feed - http://scn.sap.com/docs/DOC-63408
Ticket Header on the left instead of the top - http://scn.sap.com/docs/DOC-63522
Images sent via Direct Message on Twitter - Social Media Cloud for Customer - http://scn.sap.com/docs/DOC-63523
4 -Cross Topics
Central Document for Analytics Troubleshooting - http://scn.sap.com/docs/DOC-62506
Basic Troubleshooting - Infrastructure - http://scn.sap.com/docs/DOC-62464
C4C - Outlook Integration Flow - http://scn.sap.com/docs/DOC-63075
SAP C4C Integration: Achieving BP Replication with Account ID equal to Customer ID in SAP ECC - http://scn.sap.com/docs/DOC-63294
*Please note that this is an ongoing work, in case you any documents that you think should be here as well, or any other suggestions please let me know!*
Thanks and regards,
Felipe Fraga