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Central Document - Cloud for Customer

This document has the intention to provide basic guides as well as basic troubleshooting regarding the SAP Cloud for Customer system. It helps to speed up the incidents' solutions and helps customer to reach answers faster.

Sections:


1- Incidents.

2- Guides.

3 - Common Issues.

4 - Cross Topics.

1- Incidents

Everything you need to know about incidents can be found at - http://scn.sap.com/docs/DOC-62906

And at - http://scn.sap.com/docs/DOC-63642

2- Guides

How to create Business Users in SAP Cloud for Customer (Service Agent) - http://scn.sap.com/docs/DOC-62906

How to create Business Users in SAP Cloud for Customer (Employee) - http://scn.sap.com/docs/DOC-62770

How to use certificates to logon to C4C system - http://scn.sap.com/docs/DOC-62814

How to configure workflow rules to update business fields or trigger business action - http://scn.sap.com/docs/DOC-62798

How to set fields as Mandatory on SAP Cloud for Customer: http://scn.sap.com/docs/DOC-63243

How to Check Party Determinations on SAP Cloud for Customer - http://scn.sap.com/docs/DOC-63003

How to Configure Single Sign-On (SSO) forĀ  SAP Cloud for Customer Using SAP Cloud Identity Service - http://scn.sap.com/docs/DOC-63800

The Edit Layout Functionality - http://scn.sap.com/docs/DOC-66853

3 -Common Issues

Adapt if not correct or Open an Incident - Error message - http://scn.sap.com/docs/DOC-62870

Filtering documents by Country - http://scn.sap.com/docs/DOC-63247

You are Unable to create Employees Since the New button is Disabled - http://scn.sap.com/docs/DOC-63105

Generic Data Shown in Report - http://scn.sap.com/docs/DOC-63266

Significance of Work Center "People" - http://scn.sap.com/docs/DOC-63265

You cannot find any employees using the letter "@" inside the feed - http://scn.sap.com/docs/DOC-63408

Ticket Header on the left instead of the top - http://scn.sap.com/docs/DOC-63522

Images sent via Direct Message on Twitter - Social Media Cloud for Customer - http://scn.sap.com/docs/DOC-63523

4 -Cross Topics

Central Document for Analytics Troubleshooting - http://scn.sap.com/docs/DOC-62506

Basic Troubleshooting - Infrastructure - http://scn.sap.com/docs/DOC-62464

C4C - Outlook Integration Flow - http://scn.sap.com/docs/DOC-63075

SAP C4C Integration: Achieving BP Replication with Account ID equal to Customer ID in SAP ECC - http://scn.sap.com/docs/DOC-63294

*Please note that this is an ongoing work, in case you any documents that you think should be here as well, or any other suggestions please let me know!*

Thanks and regards,

Felipe Fraga

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