Steps to Reproduce an Issue
Tags:
Occasionally SAP Support requests the full steps to reproduce an issue for further analysis of reported problems. This document describes the necessary
steps to get all this information.
Windows 7 offers a tool called Problem Steps Recorder that saves all the steps followed, attaching screenshots and system information.
1) Click on Windows Start button --> Run...
2) Enter psr --> Press OK
3) Click on the arrow next to the question mark --> Click "Settings"
4) Under "Number of recent screen captures to store: input value '100' --> Click "OK"
5) On the next screen, click Start Record
6) Reproduce your issue normally on the system
7) When finished, click on Stop Record
8) After this step, choose a file name and save it.
9) Please attach the same inside incident.
Please let me know if you have any questions regarding this tool.
Thanks!
Guilherme Rosario