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SAP Business ByDesign

Steps to Reproduce an Issue

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Occasionally SAP Support requests the full steps to reproduce an issue for further analysis of reported problems. This document describes the necessary

steps to get all this information.

Windows 7 offers a tool called Problem Steps Recorder that saves all the steps followed, attaching screenshots and system information.

1) Click on Windows Start button --> Run...

2) Enter psr --> Press OK

3) Click on the arrow next to the question mark --> Click "Settings"

4) Under "Number of recent screen captures to store: input value '100' --> Click "OK"

5) On the next screen, click Start Record

6) Reproduce your issue normally on the system

7) When finished, click on Stop Record

8) After this step, choose a file name and save it.

9) Please attach the same inside incident.

Please let me know if you have any questions regarding this tool.

Thanks!

Guilherme Rosario