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SAP Contact Center, cloud edition

Top 10 viewed SAP Contact Center KBAs for September 2014

urpose

The purpose of this document is to provide a list of the top ten most viewed SAP Knowledge Base Articles for SAP Contact Center in the month of September 2014.

Overview

Below are the top 10 most viewed SAP KBAs for SAP Contact Center.
KBA NumberKBA Title
After upgrading to IE 9 or 10 security patch KB2846071, the Online Monitoring -> Agents view POP-up moves to the left.
SAP BCM installation on Hyper-V / VMware
2011812
How to setup an e-mail signature
1751456
Exception message: Could not load file or assembly 'DotNetLibIpc,
1892309AfterworkEndTime is not set in the monitoring database
Faulting application name: wcem.exe, version: 7.0.X.X, time stamp
1907213Integrated BCM-CRM - Call received in CDT while the agent was already in Wrapup in the CRM IC Web Client
Unwanted prompt plays after voice mail prompt finishes
Missed direct calls to an agent who has a busy PRS status is not updated to the Agent's missed calls list
1917945
CCtr only sends INFO in the DTMF payload, even when configured to sent an expected RFC2833

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