SAP Contact Center, cloud edition
Top 10 viewed SAP Contact Center KBAs for September 2014
urpose
The purpose of this document is to provide a list of the top ten most viewed SAP Knowledge Base Articles for SAP Contact Center in the month of September 2014.
Please note, in order to view the contents of the SAP KBAs, you will need to be logged into Service Marketplace.
Overview
Below are the top 10 most viewed SAP KBAs for SAP Contact Center.
| KBA Number | KBA Title |
|---|---|
After upgrading to IE 9 or 10 security patch KB2846071, the Online Monitoring -> Agents view POP-up moves to the left. | |
SAP BCM installation on Hyper-V / VMware | |
| 2011812 | How to setup an e-mail signature |
| 1751456 | Exception message: Could not load file or assembly 'DotNetLibIpc, |
| 1892309 | AfterworkEndTime is not set in the monitoring database |
Faulting application name: wcem.exe, version: 7.0.X.X, time stamp | |
| 1907213 | Integrated BCM-CRM - Call received in CDT while the agent was already in Wrapup in the CRM IC Web Client |
Unwanted prompt plays after voice mail prompt finishes | |
Missed direct calls to an agent who has a busy PRS status is not updated to the Agent's missed calls list | |
| 1917945 | CCtr only sends INFO in the DTMF payload, even when configured to sent an expected RFC2833 |
Please note, in order to view the contents of the SAP KBAs, you will need to be logged into Service Marketplace.
Related Content
| August | September | Octuber |
|---|---|---|
| Top 10 viewed KBAs for September 2014 | Top 10 viewed SAP Contact Center KBAs for October 2014 |
