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Top 10 viewed SAP Contact Center KBAs for August 2014

Purpose

The purpose of this document is to provide a list of the top ten most viewed SAP Knowledge Base Articles for SAP Contact Center in the month of August 2014.

Overview

Below are the top 10 most viewed SAP KBAs for SAP Contact Center.
KBA NumberKBA Title
SAP CC - Headset works intermittently - logs indicate Device Null messages
7.0.4.100 SIP hard phone DTMF101 not working with H323 Gateways
1981505
OLAP related errors after upgrade to BCM 7 SP6 Patch 1
1802486
SCCtr 7- Slow and unstable CDT call handling
1827794Customizer Error - ICustomize instance has no attribute
7.0. Call does not get re-allocated to any agent serving in queue after being blind transferred back to the original queue it came from
1910510SCCtr 70 - CDT jumps automatically to ready before wrap-up is ended upon receiving a direct call which is not answered by the agent
No automatic ready mode after wrap up time
CRM/BCM IC Multi session functionality is not working after the first e-mail is pushed
1957380
Switching/Moving IP addresses

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