Top 10 viewed SAP Contact Center KBAs for August 2014
The purpose of this document is to provide a list of the top ten most viewed SAP Knowledge Base Articles for SAP Contact Center in the month of August 2014.
Below are the top 10 most viewed SAP KBAs for SAP Contact Center.
|KBA Number||KBA Title|
|SAP CC - Headset works intermittently - logs indicate Device Null messages|
18.104.22.168 SIP hard phone DTMF101 not working with H323 Gateways
OLAP related errors after upgrade to BCM 7 SP6 Patch 1
SCCtr 7- Slow and unstable CDT call handling
|1827794||Customizer Error - ICustomize instance has no attribute|
7.0. Call does not get re-allocated to any agent serving in queue after being blind transferred back to the original queue it came from
|1910510||SCCtr 70 - CDT jumps automatically to ready before wrap-up is ended upon receiving a direct call which is not answered by the agent|
No automatic ready mode after wrap up time
CRM/BCM IC Multi session functionality is not working after the first e-mail is pushed
Switching/Moving IP addresses
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|Top 10 viewed KBAs for August 2014||Top 10 viewed SAP Contact Center KBAs for September 2014|