SAP Contact Center, cloud edition
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Top 10 viewed SAP Contact Center KBAs for July 2014
Purpose
The purpose of this document is to provide a list of the top ten most viewed SAP Knowledge Base Articles for SAP Contact Center in the month of July 2014.
Overview
Below are the top 10 most viewed SAP KBAs for SAP Contact Center.
| KBA Number | KBA Title |
|---|---|
| SAP BCM installation on Hyper-V / VMware | |
7.0.x - System Configurator Java web start - Unable to load resource error | |
| 1903041 | SAP CC - Unable to start the Integration VU after upgrading to SP5 and up |
| 1802486 | SCCtr 7- Slow and unstable CDT call handling |
| 1827794 | Customizer Error - ICustomize instance has no attribute |
7.0. Call does not get re-allocated to any agent serving in queue after being blind transferred back to the original queue it came from | |
| 1910510 | SCCtr 70 - CDT jumps automatically to ready before wrap-up is ended upon receiving a direct call which is not answered by the agent |
No automatic ready mode after wrap up time | |
CRM/BCM IC Multi session functionality is not working after the first e-mail is pushed | |
| 1957380 | Switching/Moving IP addresses |
Please note, in order to view the contents of the SAP KBAs, you will need to be logged into Service Marketplace.
Related Content
| June | July | August |
|---|---|---|
| Top 10 viewed KBAs for July 2014 | Top 10 viewed KBAs for August 2014 |
