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ENGAGING THE NEW ENERGY CONSUMER WITH SAP HYBRIS

THE WHY, THE WHAT AND THE HOW OF MAKING DIGITAL ENABLEMENT HAPPEN IN YOUR UTILITY

Quick guide to the Digital Utility


WHY DO WE NEED TO MOVE "BEYOND CRM" TOWARDS CUSTOMER ENGAGEMENT AND COMMERCE

  • Move from managing the customer relationship to engaging meaningfully with your customers in real-time
  • Increase revenue, customer satisfaction, conversion rates, adoption rates of products, services, anything you offer, call deflection, net promoter scores, repeat visits
  • Reduce churn, average call handling time

GET AN OVERVIEW OF SAP HYBRIS

"Utilities" is on hybris.com >>LINK

The business perspective: What SAP Hybris can do - a valuable story >>LINK


RECORDED WEBINARS!

Innovating Customer Experience with SAP Hybris - requires login to asug.com >>LINK

Webinar for partners - requires Partneredge Login: >>LINK


HEAR FROM THE EXPERTS - IN PLAIN WORDS

“I’m a Utility…Get me Outta Here!” Finding your way through the Customer Engagement Jungle

When the Multichannel Foundation alone is not enough. Taking Customer Experience to the next level with SAP Hybris.

“Digital Customer Innovation” at the International Utilities Conference


THE SOLUTION SET OF SAP HYBRIS FOR UTILITIES - BUILDING ON WHAT YOU HAVE, STEP BY STEP


Contact:

Juergen Kuhmann, Customer Engagement & Commerce Industry Group, Principal for Utilities - located in the United States

@Florian Froemberg, Customer Engagement & Commerce Industry Group, Principal for Utilities - located in Germany





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