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How to solve the error message occurring while trying to access the URL for Support Desk Tool in Release 7.30

Purpose:

How to solve the following error message occurring while trying to access the URL for Support Desk Tool in

Release 7.30 with both ABAP Stack and Java Stack on Release 7.30:


Portal runtime error

An exception occurred while processing your request. Send the exception ID to your portal administrator.

Exception ID XXXXXXXXXXXXXXXX

See log file for details about this exception

Overview:

What steps need to be followed to solve this error message occurring while trying to access the URL for

Support Desk Tool in Release 7.30

Steps to be followed in this regard:

1)Please check the URL which you are using to access the URL for Support Desk Tool by following all

the relevant steps related to Release 7.30 from the SAP Note 937697

2)If you are using the URL in the following format, it is not correct:

< http|https> ://<j2ee_server>:<j2ee_port>/irj/servlet/prt/portal/prtroot/com.sap.portal.runtime.system.console.default

3)So, please refer the Section of the SAP Note 937697 relevant for Release 7.30 and follow all the points mentioned

there relevant for Release 7.30 and then execute the URL in the following format mentioned in the SAP Note 937697 :

<http|https>://<j2ee_server>:<j2ee_port>/irj/servlet/prt/portal/prtroot/com.sap.ip.bi.supportdesk.default


and follow all the points mentioned in this SAP Note 937697 for Release 7.30

4)Also, please do refer the SAP KBA Note 1899396

5)This should solve the error message about "Portal runtime error" occurring while trying to access the URL

for Support Desk Tool in Release 7.30

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