Integrating Dispute Management with CRM – The Pavement to Transfer Dispute Cases to CRM
There are situations where the processing of the dispute case is not carried out in SAP Dispute Management, but in an external application. For example, trade claims are processed in the SAP Customer Relationship Management (SAP CRM) application by users working with SAP Trade Promotion Management (TPM). In such business process there is a need to integrate Dispute Management with SAP CRM in order to transfer the dispute cases from Dispute management to SAP CRM. This article will help in the entire process from necessary settings to the transfer of dispute cases to SAP CRM.