Proof of Concept on Emails (Manual) on ICWeb
This is a proof of concept (POC) on configuring manual emails in ICWebclient. In this POC we will explore how to configure the From address, To address. Email standard response templates can be configured so that it is easier for the Call Center Agent to work. There can be multiple From address based on the group to which the agent belongs. The To address can be automatically populated with customer, contact person email id. The Standard email response email templates can be defined so that the agent doesn't have to type in the email every time and can use the predefined templates to send emails to customers.