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SAP Work Manager 6.1

SAP Work Manager 6.1 has just been released on 06/20/2014 and is built on SMP 3.0.  SAP Work Manager is a comprehensive mobile solution for the automation of asset management and field service processes. Regardless of connectivity, it allows remote employees to access, complete and manage their assigned work orders and service requests via mobile devices. They have SAP® ERP data readily available including operations, task lists, short and long text, repair histories, and material availability. Armed with more information, employees work smarter, have more work time, improve their first-time fix rates and extend asset lives by conducting more preventative maintenance. The mobile app accesses the SAP Enterprise Asset Management (SAP EAM) application and empowers your workforce with everything needed to efficiently install, inspect, maintain and repair assets in the field from mobile devices. Key Features of SAP Work Manager are :

  • Access equipment and functional location details, repair history, and materials needed in real time
  • View and create work and service orders, operations, measurement documents, material confirmations, and set order status
  • Create plant maintenance and service notifications, tasks, items, and activities
  • View linear asset data for assets and work, as well as inspection rounds and PRT
  • Upload and Download Attachments to Work Orders, Notifications, Equipment’s and Functional Locations
  • View equipment, functional locations, characteristics, measuring points, measurement readings.
  • Report time and attendance (CATS)
  • Get geospatial content, and view 2D and 3D graphic models within work orders, notifications, and assets

A blog for SAP Work Manager 6.1 can be found at  http://scn.sap.com/community/mobile/blog/2014/07/10/sap-work-manager-61


This diagram is a good overview of the architecture of products for SAP Backends.

To download the installer go to http://service.sap.com/swdc -> Installation and Upgrades ->  A – Z Index -> W - > SAP WORK MANAGER -> SAP WORK MANAGER 6.1.0

You can also get the product demo on your smartphone or tablet by going to your app store and searching for SAP Work Manager.

For product availability, end-of-life information and release restrictions/notes go  to  http://service.sap.com/pam (Go to the link and search for “SAP WORK MANAGER 6.1.0”)

SAP Work Manager 6.0

SAP® Work Manager 6.0 is the previous version of SAP Work Manager and is still supported. The SAP® Work Manager mobile app empowers maintenance technicians to work more safely, productively, and independently, whether installing new equipment or maintaining, inspecting, and repairing existing assets. With SAP Work Manager, maintenance workers are empowered with intelligence to identify and prevent failures and outages before they occur.

The official product page is located at http://www.sap.com/pc/tech/mobile/software/lob-apps/work-manager-app/index.html

More information about the individual components is in theSAP Work Manager 6.0 detail page and a SAP Work Manager 6.0 Extended Product Feature List is also available.


To download the installer go to http://service.sap.com/swdc -> Installation and Upgrades ->  A – Z Index -> W - > SAP WORK MANAGER -> SAP WORK MANAGER 6.0.0

For product availability, end-of-life information and release restrictions/notes go  to  http://service.sap.com/pam (Go to the link and search for “SAP WORK MANAGER 6.0.0”)

SAP Work Manager 5.3

SAP® Work Manager 5.3 is a previous version of SAP Work Manager and is still supported. You can read the SAP Work Manager 5.3 Extended Feature List here


To download the installer go to http://service.sap.com/swdc -> Installation and Upgrades ->  A – Z Index -> W - > SAP WORK MANAGER -> SAP WORK MANAGER 5.3

For product availability, end-of-life information and release restrictions/notes go  to  http://service.sap.com/pam (Go to the link and search for “SAP WORK MANAGER 5.3”)

SAP CRM Service Manager 4.x

SAP CRM Service Manager is designed to automate workflow and improve service with mobile service orders, notifications, and time management. SAP Service Manager connects mobile employees with the data stored in an SAP system so they can better manage work and service requests.

It helps companies reduce costs, boost service levels, and increase service revenue by empowering technicians to respond faster and work better.

@Manju Venkatesha has written an SAP CRM Service Manager 4.0 Mobile App Extended Product Feature List

A blog for SAP CRM Service Manager 4.1 can be found at  http://scn.sap.com/community/mobile/blog/2014/07/15/sap-crm-service-manager-41


To download the installer go to http://service.sap.com/swdc -> Installation and Upgrades ->  A – Z Index -> C - > SAP CRM SERVICE MANAGER -> SAP CRM SERVICE MANAGER 4.0.

To download the Van Stock Add-On go to http://service.sap.com/swdc -> Installation and Upgrades ->  A – Z Index -> C - > SAP CRM VANSTOCK -> SAP CRM VANSTOCK 2007.

For product availability, end-of-life information and release restrictions/notes go  to  http://service.sap.com/pam (Go to the link and search for “SAP CRM SERVICE MANAGER 4.0”)

SAP CRM Service Manager 3.1

SAP CRM Service Manager is the previous version of SAP CRM Service Manager and is still supported. You can read the SAP CRM Service Manager 3.1 Extended Feature List here.


To download the installer go to http://service.sap.com/swdc -> Installation and Upgrades ->  A – Z Index -> C - > SAP CRM SERVICE MANAGER -> SAP CRM SERVICE MANAGER 3.1.

To download the Van Stock Add-On go to http://service.sap.com/swdc -> Installation and Upgrades ->  A – Z Index -> C - > SAP CRM VANSTOCK -> SAP CRM VANSTOCK 2007.

For product availability, end-of-life information and release restrictions/notes go  to  http://service.sap.com/pam (Go to the link and search for “SAP CRM SERVICE MANAGER 3.1”)

SAP Inventory Manager

With the SAP® Inventory Manager mobile app, warehouse clerks, maintenance engineers, and field service technicians alike can be confident of having the mission-critical parts, tools, and materials they need to get the job done. Speed up cycle counts, transfers, issues, and receipts, and keep a handle on your carrying costs.

SAP Inventory Manager provides the ability to manage inventory levels, efficiently fill customer orders, and track the movement of materials using mobile devices with scanning functionality. Agentry SAP Framework extends the following functionality to a mobile device:

  • Physical Inventory Count: Physical counts of materials recorded using Agentry SAP Framework on a mobile device can be applied to the SAP database without the need for additional data entry.
  • Materials Movement: A material movement is a change in stock such as an issue, transfer or a return. Inventory Manager extends the issues and transfers recording functionality of SAP to a mobile device. Movement in stock can be recorded directly as it occurs using Inventory Manager.
  • Materials Receipt: A material receipt is an increase in stock. For example, when the receipt of materials from a vendor or production is posted. Inventory Manager extends the material receipt functionality of SAP to a mobile device.

Here is the SAP Inventory Manager 3.2 Extended Feature List.

A Blog for Inventory Manager 4.0 can be found at  http://scn.sap.com/community/mobile/blog/2014/07/10/sap-inventory-management-40


To download the installer go to http://service.sap.com/swdc -> Installation and Upgrades ->  A – Z Index -> A - > SAP INVENTORY  MANAGER -> SAP INVENTORY  MANAGER 3.2

For product availability, end-of-life information and release restrictions/notes go  to  http://service.sap.com/pam (Go to the link and search for “SAP INVENTORY  MANAGER 3.2”)

SAP Sales Manager 2.5

SAP Sales Manager gives sales professionals access to SAP through a mobile device, with or without network access. Using the SAP Sales Manager Client application, sales professionals can retrieve accounts, activities, opportunities, and leads assigned to them from the SAP system. They also have access to all contact information, including account associations. Sales professionals can enter and update the status of leads and opportunities directly from the mobile device.

Sales ManagementSales Tools

Device Support

  • Account Management
  • Contact Management
  • Lead Management
  • Opportunity Management
  • Activity Management
  • Quote Management
  • Order Management
  • Account Factsheet
  • Attachments
  • CRM Calendar
  • Discounts(% & Absolute $$)
  • Follow-up Transactions
  • Marketing Attributes
  • Recommended Products
  • Sales Area Data
  • Search
  • Surveys
  • Near Me
  • Mapping
  • Eight Languages Supported
  • iOS (iPhone and iPad) - iOS 6+
  • Android (Phone & Tablet) - Android 4+

The Customization guide for Sales Manager 2.5 provides an overview of the customization options available.


To download the installer go to http://service.sap.com/swdc -> Browse our Download Catalog -> SAP Mobile Solutions -> SAP Sales Manager -> MOB SALES MANAGER AGENTRY -> MOB SALES MANAGER AGENTRY 2.5

For product availability, end-of-life information and release restrictions/notes go  to  http://service.sap.com/pam (Go to the link and search for “MOB SALES MANAGER AGENTRY”)

SAP Rounds Manager 2.3

With the SAP® Rounds Manager mobile app, operators, engineers, and technicians can identify potential issues and take immediate action by generating work orders and notifications on the spot – before they result in an incident or failure. Perform rounds and inspections with a mobile device to increase accuracy and frequency. Get more out of routine condition monitoring, meter reading, and measurements, whether in the plant or in the field.

Rounds Manager allows for monitoring points to be grouped into rounds. Technicians can easily download multiple rounds of measurements, as well as points for a specific piece of equipment. Technicians are given all the information they need to perform their rounds, including the equipment number, unit of measure, upper and lower limits, and measurement history for each point. They easily perform their rounds by going down the list, taking each measurement in turn and recording any observations.

You can read the SAP Rounds Manager 2.3 Extended Feature List here


To download the installer go to http://service.sap.com/swdc -> Installation and Upgrades ->  A – Z Index -> R - > SAP ROUNDS MANAGER ->  SAP ROUNDS MANAGER 2.3

For product availability, end-of-life information and release restrictions/notes go  to  http://service.sap.com/pam (Go to the link and search for “SAP ROUNDS MANAGER 2.3”)

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