SAP CRM 7.0 EhP1 - BP Confirmation in Call Transfer Scenario
In SAP enhancement package 1 for CRM 7.0, the calling customer could can be automatically confirmed when it is transferred from another agent and already confirmed.
Duration: 00:02:30
In SAP enhancement package 1 for CRM 7.0, the calling customer could can be automatically confirmed when it is transferred from another agent and already confirmed.
Duration: 00:02:30