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Software Logistics

SAP CRM 7.0 EhP1 - Service Analytics

Organizations have struggled to balance customer satisfaction with the requirement to increase revenue and minimize the cost of customer service. Managing these conflicting goals is difficult, but is complicated even further by the many different functions and supporting processes involved in serving customers. This video helps you to understand better as to how SAP CRM 7.0 Enhancement Pack 1 allows you to achieve a customer-centric environment by providing information that is timely, accurate, and readily shared among different groups.

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Duration: 00:03:05

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