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Software Logistics

SAP CRM 7.0 - Agent Inbox Enhancements

The goal for this video is to communicate enhancements of the Interaction Center Agent Inbox in SAP CRM 7.0. The Interaction Center Agent Inbox is an integral part of customer interaction processing for agents. The Agent Inbox allows for searching and processing of transactions, such as Service Orders, Sales Orders, Interaction Records, and workflow items such as e-mail, that an agent may process throughout his or her day, either while communicating with customers real-time, or working on back office tasks.

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Duration: 00:04:30

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