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SAP CRM Service Manager 4.0 Mobile App Extended Product Feature List

This document explains in detail all the features that are included in the default delivery of the SAP CRM Service Manager mobile app, depicting all the processes and showing clearly the distinction between the standard process in the SAP CRM backend and the mobilized part of this process. In addition, each feature is referencing the SAP CRM backend transaction code and describes what is the expected behaviour on the mobile device.

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