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Software Logistics

SAP CRM 7.0 - New and Improved Chat Editor

Knowledge Management has evolved as a critical component of customer service that drives organizational productivity and efficiency. And no interaction center would be successful unless there is a tight integration with knowledge management. This is especially true when you think about one of the most used intersection point of self service and interaction center – the chat application. Hence, it becomes very important to provide agents access to the best of knowledge and with pace.

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Duration: 00:02:45

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