Skip to Content
SAP Customer Relationship Management

SAP Best Practices Interaction Center Inquiry and Complaint Management (C83)

Interaction Center Inquiry and Complaint Management – describes the typical managerial activities of a service interaction center manager and a service interaction center agent, who interact with a customer by e-mail and telephone. It gives you a step-by-step view of how a manager can influence the working environment of service employees. It also shows you how agents process incoming e-mails and phone calls and the functions they can use during this process.

View this Document

No comments