SAP CRM Integration Scenarios - A High Level Approach
In this document we will evaluate the leading Customer Relationship Management (CRM) options from SAP and Microsoft available for customers. Specifically we will evaluate the key differentiators and utilize the Accelerated SAP (ASAP) implementation method to go through the proven process for an SAP CRM implementation. Once complete we compare the strategic benefits of an SAP CRM implementation with the potential benefits of a Microsoft CRM Implementation. This will highlight the key differences and will help you in your decision making process.