Case Management with ArchiveLink Integration in CRM Web UI
NetWeaver AS supports integration of documents generated in SAP to external archives using ArchiveLink interface and also to store the link as an electronic record in Case Management for later retrieval and review. In CRM scenarios end users would only have access to Web UI for viewing the archived documents. So the bad news is that Case Management with ArchiveLink integration is not supported in CRM Web UI, even though the same is supported in SAP Basis Case Management (backend). This document explains on what development enhancements you need to take care of for bridging this gap in Case Management for CRM Web UI.