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SAP Customer Relationship Management

CRM Worklist: Task Specific & Object Specific Navigation

It seems that on executing a Work-item from the CRM work-list, by default the system navigates the user to the 'Display' Method of the corresponding Business transaction even if the underlying task refers to the 'EDIT' method of the BOR object type. This blog addresses this issue which enables the user to navigate to the 'EDIT' mode of the corresponding business transaction instead of the default 'Display' mode of the Business transaction.

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