CRM Worklist: Advance with Dialog not Supported
It was possible via SAP Business workplace to directly jump to the next dialog step from the current dialog step by utilizing the concept of 'Advance with Dialog'. This actually helps you to advance to next dialog step within the same SAP session as the agents for the work-item are expected to be the same. However when you start using the CRM Work-list for work-item processing, the concept of 'Advance with Dialog' could not be utilized. The purpose of this document is to realize the concept of 'Advance with Dialog' within the CRM Work-list. However its a just a workaround not a concrete solution.