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SAP Customer Relationship Management

Yoh - Serving Customers Better, Faster, and More Effectively

When Yoh, a unit of Day & Zimmermann, wanted to differentiate itself in the staffing industry, it did what came naturally – it focused on the customer to innovate and lead in the marketplace. instead of following competitors with another nondifferentiated online staffing application,Yoh built the Yoh Exchange using SAP® software. This solution enables the company to offer online managed staffing services that integrate with its customers' processes. The results have included higher customer satisfaction, an average annual increase of 34% in online sales, and significant cost reductions across the board due to greater productivity and streamlined processes.

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