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SAP CRM Interaction Center with BCM: SAPPHIRE Demo Highlight Video

The SAP CRM Interaction Center demo pod was very busy presenting to current as well as potential customers at the Sapphire NOW 2010 Conference in Orlando, FL. Here is a short video demo of the Customer Service pod showcasing both the Interaction Center functionality along with its natural complement, SAP Business Communications Management (BCM) functionality.

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Duration: 00:05:30

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