Beginners guide to CRM Interaction Center IC Winclient Setup
The Interaction Center forms the foundation for collaboration and Communication. This component of SAP CRM solution provides an integrated and scaleable workplace for processing inbound and outbound contacts. During the installation and configuration of the Interaction Center, you need to determine the layout of the agent, agent group, or entire call center. In this tutorial we will discuss the steps to undertake necessary customization, configuration and tailoring tasks to implement the CRM Interaction center (WinClient).