SAP Cloud for Service – Self-Service Support Portal
SAP Cloud for Service – Self-Service Support Portal offers an additional interaction channel which gives customers a cost-effective, 24/7 self-service portal and a flexible extension platform for their solution. (1) End user gain easy access to self-services via web-based, branded support site to view and create tickets, access a knowledge base, and interact with service agents.(2)Service agents manage service requests more efficiently and reduce high-tough service efforts through customer self-services. (3) Site authors easily manage and customize the out-of-the-box content & user experience and build custom solution extensions.