Resetting the queue during a SPAM/SAINT update
Resetting the queue is a very risky and often very time consuming process.
One must always ensure that if the queue has to be reset, it is reset at the correct phase during the update in order to avoid inconsistencies in the system. The queue must never be reset after the phase DDIC_IMPORT of the support package activity.
If the queue is reset after the DDIC_IMPORT phase :
i) System will be inconsisent.
ii) The OCS tables will no longer reflect the correct package level of the system.
iii) Parts of the DDIC repository may no longer match ABAP sources.
iv) Arbitrary syntax errors and short dumps may occur.
If, however, you still reset the queue after the DDIC_IMPORT phase, then you must do the following :
i) Take a valid backup of the system (advised).
ii) Raise an SAP OSS message for assistance on resetting the queue with the help of internal tools.
ii) Ensure that the next queue includes all the packages from the previously defined queue.
However, if the update has not yet reached the DDIC_IMPORT phase, you can continue to reset the queue as follows :
i) Choose Extras -> Reset status -> Queue.
ii) Choose 'Delete' in the queue dialog box.
When performing a queue reset, it is very important to keep in mind that the new queue includes all the packages from the previously defined queue.