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SAP Global Partner Support Information for HP Products

Description of product
HP and SAP have an Alliance whereby SAP resells Loadrunner& Quality Center to SAP customers.

HP Quality Center (QC) is a set of web-based test management software offerings from the HP Software & Solutions division of Hewlett-Packard, many of which were acquired from Mercury Interactive Corporation. HP Quality Center offers software quality assurance, including requirements management, test management and business process testing for IT and application environments.
Products Included:
- HP Change Impact Testing module for SAP Applications
- HP Functional Testing software
- HP Quality Center software
- HP QuickTest Professional software
- HP Service Test software
- HP Software as a Service for HP Quality Center
- HP Software Professional Services for HP Application Lifecycle Management
- HP Test Data Management software
- Reports

HP LoadRunner is the industry standard for application performance testing. The load testing tool helps you prevent issues by detecting bottlenecks and to obtain an accurate picture of end-to-end system performance before going live.
Extremely flexible for organizations and projects of all sizes, LoadRunner software testing tool enables you to test a range of applications including mobile, Ajax, Flex, HTML 5, .NET, Java, GWT, Silverlight, SOAP, Citrix, ERP and legacy.

Licencing
If you have purchased or updated one of the following license bundles from SAP, you can request license by creating OSS message
o  SAP Loadrunner by HP
o  SAP Loadrunner Enterprise Edition by HP
o  SAP Quality Center by HP
o  SAP Quality Center Premier Edition by HP
o  SAP HANA Application Testing by HP


Below introduced how to get a permanent license key from SAP

1909079 - Frequently Asked Questions and Answers for HP Product licensing

1400977 - How to get a permanent license key from SAP

Collecting logs/traces

1377335 - QTP: basic information required for ivestigation

1382298 - Troubleshooting note for Quality Center issues

1382300 - Troubleshooting note for issues with Loadrunner bundle

Contacting Support(SAP Component)

If you do come across an error please look through the SAP LoadRunner by HP or SAP Quality Center by HP forums where another customer may have already come across that same issue. On the HP forum there are some very experienced consultants which provide great help to people configuring HP products. If you can't get help on the forum or are directed to create a message, you can create a message under component->

For technical issue:

XX-PART-HPS-QUC

XX-PART-HPS-QTP

XX-PART-HPS-LOR

For License issue:

XX-PART-HPS-LKY

Important notes

1627263 - QTP 11 patches

1329891 - Current Patch level for SAP Quality Center by HP

1499072 - Patch Release Information for SAP Quality Center

1801957 - End of Support dates for HP Loadrunner and Quality Center by HP

1370811 - Enhancement Request