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SMP - Enterprise Scale Mobility: Supportability

SAP Mobile Platform: Enterprise Readiness Built-Ins

The SAP Mobile Platform (SMP) is a one-of-a kind solution for enterprises that take mobility seriously. SMP provides you with state of the art technology guaranteeing enterprise ready operations, with built in features including Security, Performance, Supportability, Lifecycle Management and more.

In this series of SCN pages, we drill down into Enterprise Readiness.You'll find links to White Papers, How-To Guides, recorded presentations and demos, Blogs and other resources that dive deep into any of the five selected topics.

SMP Enterprise Readiness: Webinar Series

In addition to the assets that you find on below SCN pages, we - the SAP Mobile Rapid Innovation Group (RIG) - host a series of webinars around Enterprise Grade Mobility with SMP.

The webinars will be presented by mobility experts from within SAP: Every week, every Thursday, and they are free to attend! And yes, we'll post recordings a few days after the sessions.

SMP on Topic: Supportability

Use these tabs to browse to the additional pages:

Enterprise Scale MobilityLife Cycle ManagementPerformanceSecuritySupportability

Overview 

Solution
Manager

Recordings from Webinar Series

Troubleshooting
Agentry


The IT world of SAP customers has grown much more challenging. Instead of one single SAP R/3 system, there are now multiple systems, integrated by the flow of business processes involving different SAP Suite products and middleware, including mobility. Data and process consistency is not provided by one integrated database design but by means of messaging, data, and UI unification.
It has become much more challenging to keep track of the entire, integrated system landscape. If there is an incident or a problem, it is more difficult to judge the relevance of certain activities.

This situation has made it essential that SAP customers and SAP Support can rely on a central source of current information on the customer solution and system landscape.

Supportability is the capability to monitor the SAP Mobile Platform to find errors or exceptions, trace or debug to identify the errors, and provide hardware and/or software solutions to resolve the issue or error.

Once a system or application is running in a production mode, it becomes important to make sure that it stays running efficiently. The day to day operation, configuration, monitoring can be found under the Life Cycle Management topic (see tabs). Once you identify an anomaly in the system you can make use of the resources below to help, identify, trace and resolve the issue.

SAP's Solution Manager is the central, integrated end-to-end orchestration platform to accelerate innovation, manage the application lifecycle and run SAP centric solutions like a factory. The current release of SAP Solution Manager is SAP Solution Manager 7.1.

Solution Manager started support of SUP/SMP with release of 2.1, and added significant capabilities with the introduction of SMP 2.2. Moving on.

Details on supported scenarios and in-depth resources can be found on the Solution Manager Manager section (see tab).

Resources available on SCN

For any resources related to SAP Solution Manger, Wily Introscope or Applications Operations, please see Solution Manager Manager.

Additional Enablement Resources

  • SAP Partner Edge - Training for Support Consultants - free, short eBooks
    • Understanding and Configuring SUP Logs
    • Cluster License
    • Data Access Recovering
    • Relay Server Outbound Enabler (RSOE) Configuration on SUP 2.0
    • Relay Server
    • Cluster Installation
    • Introduction to SQL Anywhere Within SUP
    • Lightweight Directory Access Protocol (LDAP) Authentication
    • Sybase Software Asset Management (SySAM)

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