No outbound mail appears when user creates follow-up Email
When you send an Email as a follow-up, system will check if customizing is correct.
1. If Copy Control has been done as always;
2. If the Email transaction type is set as the only outbound mail:
Go to SPRO
-> Customer Relationship Management
-> Basic Functions
-> One-to-One E-Mail
-> Assign Transaction Types
Hope this could help you.