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SAP Customer Relationship Management

The inserted picture get doubled in the mail form.

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Today I processed customer message, the customer's problem is what insert a picture into a mail form, the picture display twice in the mail form. After debugging, I find out it is due to a program error for the BTF editor. The BTF Editor which is used by Mail Forms is ownd by CA-WUI* layer. The content in the BTF Editor is not buffered correctly, so basically it is a framwork issue. SAP Note 1793552 is supposed to solve this issue.  But since it happens in the application side, it is very difficult for us to find out this Note with the symptoms. So I have created a KBA 1881354 to describe the symptoms, customer can find it more easily.

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