CRM Interaction Center Consultant's Cookbook – “Maximizing User Experience”
This cookbook explains how to combine multiple UI components in one view, provides configuration tricks, and steps on how to analyze system performance. This document is a collection of guiding principles, hints, and tips which have proven to be valuable and serves as an overview of possibilities. This document complements standard documentation and is not part of the standard product delivery. It is purely a consulting solution approach that can be adjusted to some product.