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SAP Business Process Management

SAP NetWeaver BPM, BRM, WDJ 7.3 – Use Case & Design for the Public Sector Industry

This article is a Use Case/Design Pattern for A Complaint/Issue Management System for a Public Sector Organization such as a Local Self Government. It explains how one can realize a quick solution to this case using SAP's BPM, BRM 7.3 technologies. It serves as a good guide to those wishing to innovate solutions in this industry sector.

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