Citizen Contact Center rapid-deployment solution
This Public Sector solution is based off the SAP CRM rapid-deployment solution and is a combination of software, pre-configured content, and pre-defined services specifically tailored for government multi-channel contact centers. The rapid-deployment solution is delivered with low upfront cost thanks to fixed-price and timeframe implementation services that mitigate financial risk and uncertainty. As a result of pre-configuration and the rapid-deployment methodology, governments can deploy in less than 12 weeks!
Check out this blog 'A Letter to the Major: Citizen Grievances' to learn how this new rapid-deployment solutoin makes governments run better.
More details on the RDS can be found here: https://websmp107.sap-ag.de/rds-citcontcent
Also, take a look at the press release: http://www.sap.com/corporate-en/press.epx?PressID=19423