SAP Support Information You Can Use

This document houses information relevant for users of SAP Support.  It will be maintained and updated frequently to ensure you have the most current content available.

** You need a S-user ID to access

* Need a log-in/registration to access/update information

SAP Service Marketplace, also known as SMP (http://service.sap.com), is a landing page that leads to areas such as the SAP Community Network, the SAP Partner Portal, and the SAP Support Portal.

No Log in Required links

SAP Service Marketplace link: http://service.sap.com

Contacting CIC (Customer Interaction Center): http://service.sap.com/contactsap

SAP Help Portal: http://help.sap.com

SAP Enterprise Support Information: http://www.sapsupport.info

On Demand Support: https://www.sme.sap.com/irj/sme/help

Free BI Tutorials: http://sap.com/learnbi

Notifications of new Mobile BI releases: http://scn.sap.com/community/mobile/businessobjects/blog/2012/12/06/get-notified-of-new-mobile-bi-app-releases 

SAP Education: http://training.sap.com

Upgrading or Implementing BI4? Start here: www.sap.com/upgradebi

SAP Support Portal: SAP Support Portal

SAP Support Social Media Accounts:

Twitter

SAP Product Support: @SAPSupportHelp

Facebook

SAP Product Support: http://www.facebook.com/SapProductSupport

YouTube

SAP Service Marketplace How To Videos: http://youtube.com/sapsmptv

SAP Support Videos: http://youtube.com/sapsupport

S-User ID login required

**SAP Business One Customer Portal: http://service.sap.com/smb/sbocustomer

**SAP PartnerEdge: http://partneredge.sap.com

**SAP Sybase Support Portal: http://service.sap.com/sybase/support

**SAP Consulting, Solutions, and User Groups Area: http://service.sap.com/login 

**SAP Customer Relationship Management: http://service.sap.com/crm

**Globalization: Country and Language Information: http://service.sap.com/globalization

**Performance and Scalability: http://service.sap.com/performance-scalability

Need Login or Register to access/update info

*SAP Idea Place: SAP Idea Place:  Home

*SuccessFactors Support: https://support.successfactors.com/

*Analytics Webinars on SCN (open to all): http://scn.sap.com/community/webinars/business-analytics

SAP Support Portal links

** - S-user ID login required

Home page: http://support.sap.com

SAP Support Portal FAQs: Getting Started

SAP Customer Center of Expertise: Customer Center of Expertise

Remote Connections: Remote Support

SAP Support Services: Support Services | SAP Support Portal

SAP Early Watch Alert: http://support.sap.com/ewa

SAP Early Watch Check: http://support.sap.com/earlywatch 

SAP Going Live Functional Upgrade Check: SAP GoingLive Functional Upgrade Check | SAP Support Portal

SAP Going Live Check: SAP GoingLive Check | SAP Support Portal

SAP License Auditing Service: http://support.sap.com/licenseauditing

SAP OS/DB Migration Check: SAP OS/DB Migration Check | SAP Support Portal

SAP Release Strategy: http://support.sap.com/releasestrategy

SAP Solution Manager: http://support.sap.com/solutionmanager

SAP Support Offerings: Support Programs & Services

SAP Enterprise Support: http://support.sap.com/enterprisesupport

Enterprise Support Academy: http://support.sap.com/esacademy

SAP ActiveEmbedded: http://support.sap.com/safeguarding

SAP Standard Support: https://support.sap.com/standardsupport

SAP Upgrade Info: Upgrade Info | SAP Support Portal

**Contact Us: http://support.sap.com/contactus

**My Inbox: http://support.sap.com/inbox

**Logging a support incident: Report an Incident

**SAP Browser Certificate (SAP Passport): Browser Certificate (SAP Passport) - Help

**SAP Legal Change Notes: http://support.sap.com/lcnotes

**SAP Security Notes:http://support.sap.com/securitynotes

**SAP Hot News: http://support.sap.com/hotnews

**Report on Side Effects of Notes: Side Effect Reports | SAP Support Portal

**SAP Notes/KBA's:SAP Note & Knowledge Base Article Search

**SAP Analytics Notifications: http://support.sap.com/sbop-updates

**Remote Service Connections: Remote Connections

Note Assistant: Note Assistant | SAP Support Portal

**Software Downloads Main Page:  Software Downloads

**Software Downloads Support Packages and Patches: Support Packages and Patches | SAP Support Portal

**Software Downloads Installations: Installations and Upgrades | SAP Support Portal

**Software Download Basket: my Download Basket | SAP Support Portal

**SAP Maintenance Schedules: Schedules for Support Packages and Stacks

**SAP Support Package Stacks: http://support.sap.com/sp-stacks

**Product Availability Matrix: http://support.sap.com/pam

**License Key display and requests: Keys | SAP Support Portal

**Migration Keys: Migration Keys | SAP Support Portal

**Development Namespaces: Development Namespaces | SAP Support Portal

**USPS Unlock Tool: http://support.sap.com/bosap-unlock

**System Data and Maintenance: http://support.sap.com/system-data

**System Data Merge: Merge Analytics Systems | SAP Support Portal

**Request Installations and view deleted installations: http://support.sap.com/inst-data

**Delete Installations: http://support.sap.com/inst-deletion

**User Data and Maintenance: http://support.sap.com/user-admin

**Request New Users: Request new users | SAP Support Portal

**Mass Updates of Authorizations: Mass updates of authorizations | SAP Support Portal

**SAP Release, Upgrade, & Maintenance: Release, Upgrade & Maintenance Info

**SAP Rampup programs: http://service.sap.com/rampup

**SAP Product and Solution Improvements and Innovations: http://service.sap.com/findinnovation

**SAP Product and Solution Road Maps: http://service.sap.com/roadmap

**Ramp-Up Knowledge Transfer Learning: http://service.sap.com/rkt

**Hardware Quick Sizer: http://service.sap.com/quicksizer

**SAP Influence Programs: http://service.sap.com/influence

**SAP Netweaver Guide Finder: http://service.sap.com/guidefinder

**SAP Maintenance Strategy: http://support.sap.com/maintenance

How to find the right SCN product/solution topic space?

http://scn.sap.com/docs/DOC-18467

Difference between Knowledge Base Article and SAP Notes

SAP Knowledge Base Articles are support documents to help you to find answers to questions arising from your daily work with SAP software products. SAP BusinessObjects Notes have been renamed and are now part of the SAP Knowledge Base Articles database. Complementing the standard tool for coding corrections, SAP Notes, SAP Knowledge Base Articles are also found via SAP Notes Search and the SAP Message Wizard. Containing screenshots and direct links, SAP Knowledge Base Articles combine compact information with additional visualizations and references to other knowledge sources within SAP. With the rating option in the upper right hand corner of all SAP Knowledge Base Articles you are able to provide feedback, and this rating will help improve the general quality of SAP Knowledge Base Articles

Comparison chart SAP Notes vs. SAP Knowledge Base Articles