SAP Contact Center 7 How to Videos

These step-by-step videos will help you in SAP Contact Center installation and configuration. For example, see how to install certificates or hotfixes and see examples for skill-based routing or server side recording configurations.

SAP Contact Center 7 - SBR configuration video

This video provides an example how to configure skills based routing for a queue in SAP Contact Center 7 system (duration 3:57)

SAP Contact Center 7 - SSR configuration video

This video instructs how to configure server side recording in SAP Contact Center 7 system and how different kind of recording modes can be used (duration 7:02)

SAP Contact Center 7 - User import and export video

This video provides an example how to use SAP Contact Center 7 import and export tools to create multiple users at once (duration 5:26)

SAP Contact Center 7 - SAP CRM integration configuration

This video highlights configuration steps on SAP Contact Center 7 system side to integrate SAP Contact Center 7 with SAP CRM (duration 7:30)

SAP Contact Center 7 - LBR configuration video

This video provides an example to configure location based routing in use for SAP Contact Center 7 system (duration 9:12)

SAP Contact Center 7 - Certificates management video

This video provides instructions how to create certificates for SAP Contact Center 7 system (duration 9:17)

SAP Contact Center 7 - Hotfix installation video

This video instructs how to install a hotfix to SAP Contact Center 7 system (duration 5:45)

Tags:
  • SAP Employee