SAP Contact Center 7 Product Presentations
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Learn more about SAP Contact Center features, functions and business benefits. This section contains presentations for SAP Contact Center stand alone as well as SAP Contact Center integrated with SAP CRM.
Overview presentation describing the contact center functionality in SAP Contact Center 7 stand-alone version.
SAP Contact Center 7 Monitoring and Reporting Presentation
This presentation provides overview for SAP Contact Center 7 Monitoring and Reporting tools including overview for standard SAP Contact Center 7 report templates.
SAP Contact Center 7 Callback Functionality Overview
This presentation shows the callback capability in SAP Contact Center. It explains how the callback is received and handled, both when callback is initiated while in phone queue and via web pages.