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SAP Customer Relationship Management

SAP CRM 7.0 - Mail Form Introduction in Interaction Center/邮件表单在交互中心的应用 (Chinese)

Mail Form can be used in many ways to reduce manual effort, which can be used for marketing purpose and auto response via ERMS. In this video blog, I explained the creation of a mail form and also showed how an agent could use this mail form as a standard response when composing an email to the customer.

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