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SAP CRM 7.0 - Interactive Scripting Overview (Chinese)

Interactive script can help agents to go through complex service, deliver consistent information, or update customer master data etc. In this video, you can get an overview how a script is created and how it can guide an agent go through the process.
SAP CRM 7.0 - 交互式脚本
呼叫坐席可以利用交互式脚本完成复杂的客户服务、告知信息、或者是更新客户主数据等等。在这个视频当中,您讲看到如何创建一个交互式脚本以及呼叫坐席如何使用该脚本来完成一次客户交互。

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